Microsoft Dynamics 365 for Sales

Digitally transform your business

Today’s customers are more informed and have higher expectations than ever before. Go beyond sales force automation with Microsoft Dynamics 365 for Sales, to enable you to understand customer needs better, engage more effectively, and win more deals.

Accelerate sales performance throughout the entire sales cycle and innovate with a modern and adaptable sales platform.

Sell smarter with infused artificial intelligence 

Start your Sales digital journey

Help your employees drive your business forwards by hitting all your monthly sales targets with clear insight, achievable goals, and excellent customer service. With clear insight, you can predict customers’ buying habits so you can forecast easily and accurately, meaning you know what to focus on to bring in extra sales. With achievable goals, your business will be able to push itself to the extent of its capabilities, whilst ensuring that they don’t overstretch themselves or their resources, so processes keep running smoothly. And, with excellent customer service, your business will continue to climb – by producing more sales, higher profit, and better revenue.

Get recommendations and guidance at every stage of the deal with built-in intelligence, find and connect with the right buyers and grow sales relationships by combining LinkedIn Sales Navigator and Dynamics 365 for Sales and seamlessly connect business process data with Office 365 and LinkedIn data to guide sellers throughout your sales processes to make selling easier—even while on the go.

Engage and sell more effectively

Gain valuable insight to make better-informed decisions

In the modern day and age customers are more informed and have higher expectations of a business. So you need to get a better understanding of your customer needs to engage more effectively with them. With Dynamics 365 for Sales, you can easily find opportunities and engage with buyers on social media with artificial intelligence that highlights relevant conversations to join and recommendations of content to share to build seller credibility.

You can make sure you stay one step ahead of your competitors and your customer's needs with alerts and reminders that help you build the best customer relationships. Set customs alerts so you always know when to reach out to a contact who has been inactive, or follow up with a prospect who opened your email.

Simplify sales execution with immersive Office 365 capabilities so sellers can use familiar tools like Excel and Outlook, without the hassle of switching applications. Stay informed with contextual third-party firmographics, news, and compelling events.

An end-to-end retail solution that delivers unified commerce across all channels

Turn your sales pipeline into revenue

Sell smarter with infused artificial intelligence

Hit your sales numbers by setting goals, monitoring results, and providing feedback and coaching in real time. Easily set goals, monitor results, investigate deviations from the plan, and take corrective action through quota setting and analytic dashboards.

Get a better view into your customers and opportunities

Make your business smarter.

How will your business benefit from Microsoft Dynamics 365?

Dynamics 365 breaks down the silos between CRM and ERP which is powered by data and intelligence, and helps capture business opportunities. Start your digital transformation with Microsoft Dynamics 365 and only start with the applications you need.

End-to-end applications that work great together on their own or together.


Find and nurture more sales-ready leads by moving beyond basic email marketing. Share one source of sales and marketing information through connected, automated processes for smarter decisions that maximise your marketing ROI.

Customer Service

Customers want quick, relevant answers on any channel, on the go. Stand out from the crowd with Microsoft Dynamics 365 for Customer Service. Built-in intelligence delivers faster, more personalised service and adds value to every interaction.

Field Service

Deliver a seamless, end-to-end service experience with Dynamics 365 for Field Service. Built-in intelligence helps you resolve service issues before they occur, reduce operational costs, and deliver positive onsite experiences.


Today's employees want to work for companies where they can do their best work, demonstrate impact, and drive career growth. Dynamics 365 for Talent enables exceptional experiences across employee attraction, engagement, development, and retention.

Project Service Automation

Run your project-based business more productively by bringing people, processes, and automation technology together through a unified experience.

Finance and Operations

Grow your small to medium-sized business by connecting people and processes with a single system that has intelligence built in—making financial management, sales, service, and operations easier.


Unify digital, in-store, and back-office operations to personalise customer engagement and increase employee productivity. Dynamics 365 for Retail empowers retailers to create exceptional, insightful shopping experiences.

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