Microsoft Dynamics 365 for Retail

Digitally transform your business

Dynamics 365 for Retail empowers retailers to create exceptionally, personal and differentiated shopping experiences.

Engage with your customers no matter where you are 

Start your retail digital journey

Meeting the customer needs and demands requires a retail management solution that is seamless, cost-effective, reliable and flexible. Microsoft Dynamics 365 for Retail is customer orientated and enables you to deliver a differentiated experience.

Dynamics 365 for Retail enables you to manage processes. From stock control, sales orders and warehouse management, you'll be able to improve efficiency, profitability to deliver experiential customer experiences.

Whether it's managing orders from the website, sales in-store or customer enquiries, they all need a robust solution that is seamless and integrated. Microsoft Dynamics 365 for Retail is a cloud-based solution which is scalable, multi-site, multi-currency retail ERP & CRM platform.

Deliver experiences which every customer expects

Deliver experiences which every customer expects

Make better-informed business decisions

Track KPI's, stock, store and website profitability to make an informed business decision with reliable and accurate insight. With real-time information, you'll be able to make decisions whenever and wherever you are. All areas of the business will have the information they need to ensure tasks are carried out on-time and effectively.

It helps employees achieve a higher productivity level while offering a wide range of business processes. Dynamics 365 for Retail supports customer demands, whilst managing the supply of goods and maintaining the customer relationship. Transactions such as customer orders, inventory management and other daily tasks can be managed from a mobile devise or PC, meaning no matter where anyone is, nothing is missed or there is a delay.

Dynamics 365 for Retail is designed as a multi-channel platform. You'll be able to sell from a physical store and online both managing different payment methods, delivery methods, pricing, income and expense amounts.

Dynamics 365 has the ability to fulfil all the needs of your business. Transform your business with Dynamics 365 for Retail.

An end-to-end retail solution that delivers unified commerce across all channels

Unify your digital, in-store, and back office operations

Deliver a personal, seamless, and differentiated shopping experience 

Microsoft Dynamics 365 for Retail is an end-to-end retail solution that delivers unified commerce across all channels.

Make your business smarter.

How will your business benefit from Microsoft Dynamics 365?

Dynamics 365 breaks down the silos between CRM and ERP which is powered by data and intelligence, and helps capture business opportunities. Start your digital transformation with Microsoft Dynamics 365 and only start with the applications you need.

End-to-end applications that work great together on their own or together.


Find and nurture more sales-ready leads by moving beyond basic email marketing. Share one source of sales and marketing information through connected, automated processes for smarter decisions that maximise your marketing ROI.


Meet customers ever rising needs by going beyond sales force automation with Microsoft Dynamics 365 for Sales, enabling you to better understand customer needs, engage more effectively, and win more deals.

Customer Service

Customers want quick, relevant answers on any channel, on the go. Stand out from the crowd with Microsoft Dynamics 365 for Customer Service. Built-in intelligence delivers faster, more personalised service and adds value to every interaction.

Field Service

Deliver a seamless, end-to-end service experience with Dynamics 365 for Field Service. Built-in intelligence helps you resolve service issues before they occur, reduce operational costs, and deliver positive onsite experiences.


Today's employees want to work for companies where they can do their best work, demonstrate impact, and drive career growth. Dynamics 365 for Talent enables exceptional experiences across employee attraction, engagement, development, and retention.

Project Service Automation

Run your project-based business more productively by bringing people, processes, and automation technology together through a unified experience.

Finance and Operations

Grow your small to medium-sized business by connecting people and processes with a single system that has intelligence built in—making financial management, sales, service, and operations easier.

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