Microsoft Dynamics CRM

Delivering personalised customer experiences in a smarter and more effective way

Microsoft Dynamics CRM is a customer relationship management solution which enables businesses to reduce costs and increase profitability by automating business processes that nurture relationships, marketing, sales and customer service.

Creating a positive customer experience is essential to any business. Microsoft Dynamics CRM helps you deliver exceptional customer experiences, creating long-term relationships based on knowledge and trust.

Intelligent customer engagement.

Why Microsoft Dynamics CRM?

Microsoft Dynamics CRM ensures every customer engagement is an intelligent one, you'll be able to market smarter, sell more effectively, and deliver amazing customer experiences. It gives businesses intelligence which builds trust, loyalty and insight enabling your sales and marketing to drive business growth. 

We know the process of engaging with customers is different with every business and not one-size-fits all. Dynamics CRM enables you to personalise customer experiences by creating end-to-end outcome focused journeys that engages with customers. It creates positive and proactive experiences allowing you to predict customer engagement using analytics and data. You'll be able to predict trends and patterns to determine outcomes, giving you greater control over the business.

With Dynamics CRM you'll be able to market smarter, sell effectively and deliver exceptional customer service.

Use intelligent customer data to maximise business opportunities and profit.

Make your business smarter.

How will your business benefit from a CRM solution?

Dynamics CRM reduces costs and increases profitability by organising and automating business processes that nurture customer relationships.

Whatever the size of your organisation, Dynamics CRM will be able to meet your exact business needs. It offers flexibility with it's features and functionality and it seamlessly integrates with Office and other Microsoft products. Unlike other CRM systems, Dynamics CRM improves the overall efficiency of business processes by eliminating duplicate data entry and improving workflow. This in turn saves you time and money. It has powerful tools for planning sales activities, streamlining opportunities management and accurately producing sales forecasts. With it's analytics and business intelligence, you'll be able to produce sophisticated reports, graphics and dashboards.

Selling becomes easy

With the insight gained, you'll be able to predict buying habits and trends. Data and analytics will enable you to adapt business process to ensure customers have a positive experience, which in turn saves you time and money.

Interact with customers

Microsoft Dynamics CRM gives you the capability to easily create and maintain a clear view of your customers, from first contact through to purchase and post-sales.

Smarter marketing

Microsoft Dynamics CRM enables your marketing team to plan, execute, and measure campaigns across multiple channels, from start to finish. It provides valuable insight and analytics on campaign performance and initiatives to determine return on marketing investment. It brings sales pipeline and marketing activities together all from a single platform.

Be social

Engage with your customers and share information through social channels. Using Dynamics CRM you'll be able to access and utilise the built in social tools to connect and deliver engaging experiences.

Delivering exceptional customer experiences, creating long-term relationships based on knowledge and trust.

© Perfect Dynamics 2017